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Q: Why do behavioral crises seem to have a "domino effect" in setting off other individuals? Can this be avoided?
A: In any program that serves multiple individuals with behavior challenges (sometimes in small areas); an additional challenge exists with avoiding the "domino effect." There are a variety of reasons for this phenomenon. For example, one individual may become disruptive and loud, resulting in another individual's aggression towards staff. If that aggressive behavior results in his removal from the area (to a more quiet area), he may learn that aggression is a more effective way to escape this situation in the future than verbally requesting to leave (which may be ignored). Here are some ways you can help reduce the "domino effect."
- Know the individual. Some individuals have predictable precursor behaviors (aggression preceded by body rocking or pacing) or triggers (loud noises). Intervening with redirection or de-escalation strategies may avoid the more problematic behavior.
- Provide support only when needed. It's expected that staff will support each other during crises. However, if the number of staff attending to a crisis exceeds what is necessary, other individuals may act out for attention. When a crisis occurs, avoid being a spectator. Sometimes the best way to help is to keep the other individuals engaged.
- Speak in a calm, respectful tone. Individuals are in these settings, in part, due to their difficult behaviors. Staff are expected to serve as role models and teachers. Therefore, it's important that we treat them with respect and dignity including in times of behavioral crisis.