Coronavirus updates from Bancroft

Information below updated as of 3/21/2020 at 3 pm EST.

Bancroft Staff are considered ESSENTIAL Personnel and will be traveling to and from our locations to support the needs of those in our care. Bancroft is a life-sustaining organization and is essential to the community.

Bancroft family members, loved ones, supporters and partners,

As we monitor Coronavirus in our region, we wanted to keep you updated on the preventative measures being taken and preparations being made here at Bancroft to help keep your loved one healthy.

We are in constant contact with local and state agencies in NJ, PA and DE to gain insight and best practices as new cases of the virus are reported. We are working with program leaders and staff to implement precautionary measures and cleanliness education in all locations and group homes, and identify public areas where we will temporarily limit visits.

Click here to view all family emails

Click here for a page of Family Resources – including in-home activities and photos of your loved ones.


Group homes remain fully operational. See below regarding visitation.

Bancroft NeuroRehab Outpatient Services remain open at this time; however, we will be pre-screening clients prior to their appointments. See details here.

Bancroft Headquarters remain open.


The Bancroft School Welsh Campus and Preschool & Early Education Program will close until further notice beginning Tuesday, March 17, in compliance with the governor’s order. See details here.

For School Districts: Closing Protocol Letter, The Bancroft School | The Bancroft School at Voorhees Pediatric Facility


Day program sites will be CLOSED temporarily as of Tuesday, March 17, 2020.

This closure is consistent with the directive to all DDD providers throughout the state which also includes no further community outings facilitated by providers that are not for the health or safety of an individual. As previously communicated, any non-emergency medical appointment for your loved one is being rescheduled at this time.

This includes Bancroft NeuroRehab Day Programs.

Adult Employment programming will be suspended as of Tuesday, March 17, 2020.



We have made the very difficult decision to temporarily restrict visitors to all programs, including group homes and campuses. Please check your email regularly, as that is the best way to provide you with the most current information. 

We understand this may be upsetting for both families and those we care for, but we need to ensure that we are instituting the highest level of caution to contain the virus and prevent its spread. We serve individuals with complex medical and behavioral conditions throughout our organization and are in tune with their distinct healthcare needs. 

Virtual Visitation Options:

We are encouraging you to schedule video conferencing (Skype or Facetime) as well as phone calls with your loved ones. Program Managers will be able to assist you with this process.

Bancroft staff will be using Google Hangouts Meet to help facilitate video calls between families and their loved ones. This is a free, online video conferencing tool available through the Google Suite applications. You do not need a Gmail account to join a Google Meet video call.

Our team has put together a “how-to” guide for families who are unfamiliar with the application.

Click here for a guide to using Google Hangouts Meet



We are offering a COVID-19 Family Hotline at  and  for questions related to Bancroft’s response and actions taken to keep those in our care and our staff as safe as possible.

Hotline: 856.546.7727

The Hotline will be answered Saturday and Sunday from 10am – 2pm. Outside of those hours, please leave a message or email us and we will have someone return your call within 24 hours.




We understand that community outings are an integral part of our programming, but in order to keep those we serve and our staff healthy, we are avoiding visits to large, crowded indoor areas at this time, to reduce potential exposure to the virus.

We are initiating extra cleaning measures at all sites, and emphasizing the need for hand washing among those in our care and staff. We are providing additional infection control training to staff, as well.



  • Please alert us if you or a family member who has been in contact with those we serve or our staff has been exposed.
  • Support our staff by practicing infection prevention measures when visiting our programs (i.e. hand-washing hygiene, sneezing or coughing into a tissue or sleeve).
  • Please do not visit our locations or your loved one if you are sick.
  • Limit the number of visitors.


The Bancroft Emergency Fund will help us continue our integral services during this heightened time of need, funding the purchase of additional hand sanitizer, soap and personal protective equipment for staff, as well as air mattresses for the direct support professionals working around-the-clock to ensure seamless support for the individuals in our care.



We appreciate your support during this global infection-control situation. We will continue to inform you of any updates in the weeks ahead.

If you have any questions or concerns or need to report any illness, please contact our Infection Control Officer, Rosalie Knapp, at



Karen Lindgren, Ph.D.

Chief Clinical Officer

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