Coronavirus updates from Bancroft

Information below updated as of 4/8/21.
The safety and well-being of those we serve, our staff and their families are our number one priority. During this time of uncertainty related to the Coronavirus, we will utilize our website, email and social media channels for any emerging updates as warranted. Bancroft Staff are considered ESSENTIAL Personnel and will be traveling to and from our locations to support the needs of those in our care. Bancroft is a life sustaining organization and is essential to the community.

Bancroft family members, loved ones, supporters and partners,

As we continue to monitor COVID in our region, we wanted to keep you updated on the preventative measures being taken and preparations being made here at Bancroft to help keep your loved one healthy.

We are in constant contact with local and state agencies in NJ, PA and DE to gain insight and best practices as new cases of the virus are reported. We are working with program leaders and staff to implement precautionary measures and continue cleanliness education in all locations and group homes.

Please check your email often for updates. If you are not receiving emails and have a loved one in one of our programs, please email

Day program sites have been closed.

The last guidance from the Division of Developmental Disabilities (DDD) stated that day programs were able to reopen so long as they met the re-opening requirements and fell within the required categories of the NJ Department of Health’s COVID-19 Activity Level Index (CALI).  Each week the Department of Health updates the CALI report, characterizing risk as low (green), moderate (yellow), high (orange), and very high (red). Day programs in green and yellow regions may remain open or re-open at 50% capacity, while programs in orange and red regions must close or remain closed.

All regions in New Jersey are deemed orange or high, and therefore we are not permitted to open our day programs. 

Going forward:

  • Once the CALI report indicates a green or yellow index, Bancroft day programs will remain closed for a short period of time to avoid reopening and reclosing while the region stabilizes. This is a highly fluid situation and circumstances can change quickly.
  • We will check the CALI report as it is updated each week and will provide updates here
  • We will inform you of the details of our day program re-opening. 


Visits will be scheduled in advance through your program manager beginning.  If there are updates to the visitation policy within a specific program, a communication will be sent out to the families with loved ones in that program.

For programs located in New Jersey:

We have received updated guidance from the Division of Developmental Disabilities (DDD), with regards to our visitation policies, that allows for anyone we support the ability to participate in a home visit.  These updates include the following: 

  1. We will no longer be requiring testing for any person we support returning from a home visit — this includes those who have been vaccinated and those who have not
  2. Any person we support, regardless of their vaccination status, will be permitted to participate in day visits with family.
  3. We will no longer be requiring isolation for those returning from a home visit, regardless of the length of stay, unless there has been a report of an exposure.

In addition, there have also been updates to guidance pertaining to family visits within a group home. They include:

  1. Indoor visitation within a group home can now occur if the residence has not experienced any new COVID-19 positivity in staff and residents in the last 14 days. For those programs who have been supporting indoor visits in a separate location, these will continue to assist with social distancing.
  2. Outdoor visitation to a group home can occur when indoor visitation is not possible.
  3. All visitors must complete a Visitor Agreement Form prior to visit. In addition, we must have a Guardian Consent on file for every visitor.

Family Resources & Activities

Virtual Visitation Options:

We are encouraging you to schedule video conferencing (Skype or Facetime) as well as phone calls with your loved ones. Program Managers will be able to assist you with this process.

Bancroft staff will be using Google Hangouts Meet to help facilitate video calls between families and their loved ones. This is a free, online video conferencing tool available through the Google Suite applications. You do not need a Gmail account to join a Google Meet video call.

Our team has put together a “how-to” guide for families who are unfamiliar with the application.

Google Hangouts Meet How To Guide


The Bancroft School Welsh Campus and Preschool & Early Education Program:

The Bancroft School Welsh Campus and the Preschool & Early Education Program will be returning to full in-person learning beginning Monday, April 26.

Families who wish to do so may opt to continue learning remotely full-time; hybrid learning will not be an option after April 26. 

For more information please contact your school leadership.

Back to School Plans for the 2020 – 2021 School Year Now Available. Read More.

Group homes remain fully operational, with family visitation rules in place.

Bancroft NeuroRehab Outpatient Services

Remain open at this time; however, we will be pre-screening clients prior to their appointments. See details here.

Bancroft Headquarters remain open



For questions related to Bancroft’s response and actions taken to keep our staff and those in our care as safe as possible, please email:



We understand that community outings are an integral part of our programming, but in order to keep those we serve and our staff healthy, we are avoiding visits to large, crowded indoor areas at this time, to reduce potential exposure to the virus.

We are initiating extra cleaning measures at all sites, and emphasizing the need for hand washing among those in our care and staff. We are providing additional infection control training to staff, as well.



  • Please alert us if you or a family member who has been in contact with those we serve or our staff has been exposed.
  • Support our staff by practicing infection prevention measures when visiting our programs (i.e. hand-washing hygiene, sneezing or coughing into a tissue or sleeve).
  • Please do not visit our locations or your loved one if you are sick.
  • Limit the number of visitors.


The Bancroft Emergency Fund will help us continue our integral services during this heightened time of need, funding the purchase of additional hand sanitizer, soap and personal protective equipment for staff, as well as air mattresses for the direct support professionals working around-the-clock to ensure seamless support for the individuals in our care.



We appreciate your support during this global infection-control situation. We will continue to inform you of any updates in the weeks ahead.

If you have any questions or concerns or need to report any illness, please contact our Infection Control Officer, Rosalie Knapp, at



Karen Lindgren, Ph.D.

Chief Clinical Officer

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