DSP Week 2023

Direct Support Professionals (DSPs) are the Heart of Bancroft

The 2,000 DSPs who work at Bancroft are a diverse group of talented, compassionate men and women who devote their lives to empowering people with disabilities to live their best lives. We couldn’t do what we do without them.

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Female paraprofessional helping an individual cook at the stove.

What is a DSP?

DSPs are caregivers who work with people with physical, intellectual and developmental disabilities, helping them with daily activities and supporting them in integrating into the community and achieving greater levels of independence. They work side-by-side with those in their care to lend a hand in whatever life throws their way. 

Passion Meets Profession: Explore Why Direct Support Professionals at Bancroft Love Their Work

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Show Your Love for DSPs

DSPs work tirelessly and compassionately to support the individuals in our care and empower them to realize their best lives. It’s a rewarding but challenging career path, and that’s why we want to make sure every DSP and front-line staff member knows how valued, appreciated and vital they are to Bancroft’s mission. 

Meet some of our DSPs


Delaware Residential

It has been almost eight years since I have been at Bancroft, and it is just as rewarding today as it was my first day as a DSP. I get to see lives change, goals meant, dreams coming alive and family able to sleep at night knowing their loved ones are safe, respected and cared for.” 


New Jersey Residential

“I like the relationships. Even during challenging times the people we support always find a way to recharge your batteries. I feel like I’m in the right place.”


New Jersey Residential

“Working at Bancroft is sort of a family thing…both of my sisters work here too! We come from a family with serving hearts, and DSPs get to create bonds with people that are so rewarding.”   


The Bancroft School

“Being a DSP is the most fulfilling role at Bancroft. I come to work with such pride knowing I am able to help the individuals we care
for reach new milestones – it is truly amazing! Everyday, I learn new things and it’s such a
rewarding experience.”


Pennsylvania Residential

“Being a DSP is about quality of life in one’s own life and the lives of others. It takes a very special person to do what DSPs do. The patience, empathy and heart…a lot of heart. To have those special smiles and tiny happy moments makes it all worthwhile. ”


Lindens Residential

“I love my job because I know that my work is truly meaningful to both myself and the people I support. I always feel a sense of pride when an individual I work with develops the skills they need to be successful in their day-to-day life. Being a part of their journey gives me a sense of purpose and personal fulfillment.”

Real Life. Real Purpose.

At Bancroft, you’ll find a career where you’re improving the lives of the people we serve, and you’ll see how they’re impacting your life, too.

DSP Certification Graduation

Nineteen of Bancroft Direct Support Professionals (DSPs) made up the first graduating cohort of Bancroft’s DSP Certification Program. 

“Our job is to support people,” explains Matthew Hender, a graduate of the program, “not from our values but from theirs. I feel like I’m in the right place. I’m ready for Phase II.”

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